Please bear in mind that, once you have placed an order, we will have your garment(s) specially made for you. Due to the made-to-order nature of our garments, it will take about 3 to 5 weeks for your order to be ready, after which it will be shipped to you. In the meantime we will keep you posted on the status of your garment and its shipment thereafter.

Shipping

All orders will be handled by PostNL.

Shipping costs for orders within zone Europe I: €15
(The Netherlands, Belgium, Germany, Luxembourg).

Shipping costs for zone Europe II: €25
(Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Liechtenstein, Lithuania, Malta, Monaco, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom).

Shipping cost for the rest of the world: €50
(Asia, Australia, Canada, China, Japan, New-Zealand, South Africa, South America, South Korea, United Arab Emirates, United States).

The shipping costs and delivery time for orders are determined based on the destination and will be specified on your invoice. 

Please be aware that your country may impose additional import, customs, and sales taxes as per its regulations.

In case a fast-track delivery or other courier is desired, please send us an email at [email protected].

Once your package is shipped, PostNL will send you a track & trace code via email. Please note, once the package leaves our atelier and is entrusted to our courier, we cannot accept responsibility for any delays, damage, or loss that may occur.

At ANTS., we are a small independent brand that takes pride in creating made-to-order garments specially tailored for each customer. As such, we kindly ask you to carefully consider your purchase. We believe in fostering a sustainable and thoughtful approach to fashion consumption. If you are in doubt regarding e.g. sizing or if you would have any other questions regarding an item, please send us an email at [email protected].

We genuinely hope you will be pleased with your order. While we make every effort to describe and photograph our items accurately, please note that every item is unique and details and colours may vary.

If there is any damage or defect, please contact us immediately to discuss the return shipment and return your order within 7 days for a refund. Returned items must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria. 

For return shipments of online purchases, ANTS. will charge the original PayPal or credit card fee to recover the initially paid fee. In the event of a return due to ANTS.’ wrongdoing, we will cover the return cost, and no administrative cost will be charged. 

If you are not satisfied with your product(s), please contact us to see what we can do: [email protected].

Sizing – how does our sizing work?

We are great supporters of the one-size-fits-all system, hence where we see fit we will only offer one size (e.g. coats and jackets). For some garments however, we work with 2 sizes, e.g. pants, tees and sweatshirts. Size 1 is our smaller size, size 2 is our larger size. We have given an indication of the main measurements of our collection items on each of the product pages in the detail section. 

Sizing – need tailored adjustments?

Should you feel like one of these sizes does not work for you but you do want to purchase one of our garments, for example with adjusted length of the body, legs or sleeves, please write us an e-mail at [email protected] and we will let you know what we can do for you. Please bear in mind that if we are able to adjust measurements, this will come at an extra cost of which we will then inform you first. 

Crafting time

Please bear in mind that we work with a made-to-order system for all our collection items and we therefore do not have a product stock. All orders are crafted in The Netherlands and they are specially made for our customers.
Items from our Atelier collection, which can be ordered in our Boutique, have an average production time of 3-5 weeks, after which the item(s) will be shipped.
Items from our Sweatshop collection, which can be ordered in our Sweatshop, have an average production time of 2-3 weeks, after which the item(s) will be shipped.

To place an order, select the desired product, add it to your cart, and proceed to checkout. You will be prompted to provide necessary information for shipping and payment.

All prices are displayed in Euro € on our website. Payment options will be available during the checkout process. We reserve the right to modify or cancel any order, should there be inaccuracies in pricing, product or fabric availability. In such cases, we will notify you and offer appropriate solutions.

Taxes

For orders placed outside the European Union, please note that local taxes, customs, or import duties may apply upon the parcel’s arrival in the destination country. It is the customer’s responsibility to settle these charges upon receipt. We are unable to determine the exact amount for taxes and customs in advance, so we kindly ask you to verify the applicable fees before placing your order.

Shipping and Delivery

We strive to process and dispatch orders in a timely manner, typically within 3 to 5 weeks of order confirmation. Shipping costs will be provided during the checkout process, based on your location. Once the package is shipped, you will be provided with a track & trace code and the indicated delivery time by the relevant courier. Please note that customs duties, taxes, or other fees may apply depending on your country’s regulations. It is the customer’s responsibility to comply with these requirements.

Returns

We genuinely hope you will be satisfied with your purchase. If there is any damage or defect, please contact us immediately to discuss the return shipment and return your order within 7 days for a refund. Returned items must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria. 

For return shipments of online purchases, ANTS. will charge the original PayPal or credit card fee to recover the initially paid fee. In the event of a return due to ANTS.’ wrongdoing, we will cover the return cost, and no administrative cost will be charged. 

If you are not satisfied with your product(s), please contact us to see what we can do: [email protected].

Intellectual Property

All content on our website, including images, designs, logos, and text, is protected by copyright and other intellectual property laws. Any unauthorised use or reproduction is strictly prohibited.

We appreciate that our images may be utilised in their original state on personal blogs, provided that proper credit is given to ANTS. along with a link to our website www.antsxants.com

Privacy

We respect your privacy and handle personal information in accordance with applicable data protection laws. When creating a new customer account at our website, certain personal information is required. We value your privacy, and we will only collect the necessary information needed to process and ship your order. We do not share any information with third parties.

Limitation of Liability

We strive to provide accurate and reliable information, but we cannot guarantee the completeness, timeliness, or accuracy of the content on our website. ANTS. shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

Information Collection

We solely collect personal information, such as your name, email address, shipping address, and payment details, to process and ship your order. We may also collect non-personal information, including your IP address, browser type, and device information, to enhance your browsing experience and improve our services.

Information Usage

We use your personal information solely for the purpose of processing your order, providing customer support, and delivering relevant updates and promotions if you have opted in to receive them. We do not share your personal information with third parties for marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and gather information about your preferences. You have the option to disable cookies through your browser settings; however, this may limit certain features and functionality on our website.

Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.